Frequently Asked Questions

  • Some items are made when they are ordered. Please allow up to 7 days for this depending on quantity. Most domestic items will arrive within one week of shipment. International orders require additional time. You will receive a tracking number upon shipment.

  • Absolutely! Custom orders are our specialty! Please contact us and let us know what you have in mind.

  • Special sizes and designs are considered a custom order. We are more than happy to work with you on your item. Please contact us and let us know what you have in mind.

  • Yes, you can find some of the things we’ve made in our Gallery.

  • We strive for all our customers to be happy with our products. If you find the need to return an item, please contact us first to let us know how we can help. You can find our full Return Policy here.

  • All items are hand crafted by Thomas Balzamo, owner of BMM Workshop and Norwich Forge Works. Because we are a family business, Thomas’s wife and sons frequently help with the items.

  • While we do not have a physical store, we do serve our local community in Norwich, CT, as well as the surrounding areas in southeast Connecticut.

  • Yes, we do have international shipping available. Buyers are responsible for any customs and import taxes that may apply. BMM Workshop is not responsible for delays due to customs.

Have other questions?